Owensboro Health | Lift | December 2018

OwensboroHealth.org  7 Owensboro Health News Last winter, Owensboro Health cut the ribbon on three outpatient care facilities in Henderson, Madisonville and Powderly. At 40,000 square feet each, these impressively designed buildings are making high-quality services like urgent care, orthopedics and radiology more accessible to consumers across the region. Gary Lee, Owensboro Health’s director of clinic operations, said the three Healthplex locations have had a strong debut. In this interview with LIFT , he talks about the future of outpatient care in Western Kentucky. LIFT: One year after opening, how are the Healthplexes performing? GL: The response from across the region has been overwhelmingly positive. People are discovering how quickly they can receive services at our facilities, so we are seeing an increase in traffic, which is a very good trend. LIFT: What are patients saying about the Healthplexes? GL: There’s a “wow” factor when people see them for the first time. People are surprised to discover how beautiful the facilities are. But they have also been very complimentary of the service they receive. We want every visitor to have the most comfortable and convenient experience we can offer. LIFT: One of the signature features at the Healthplexes is the diagnostic imaging suite in each one, including walk-in mammography. Are people taking advantage of your imaging services? GL: Our CT and mammography units have been extremely popular. They are new, For more information about the Owensboro Health Healthplexes, visit OwensboroHealth.org/Healthplex Now for an encore Owensboro Health, Inc., complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex. Owensboro Health, Inc., does not exclude people or treat them differently because of race, color, national origin, age, disability or sex. Owensboro Health, Inc.: 1. Provides free aids and services to people with disabilities to communicate effectively with us, such as: » » Qualified sign language interpreters » » Written information in other formats, based on an individual’s needs 2. Provides free language services to people whose primary language is not English, such as: » » Qualified interpreters » » Information written in other languages If you need these services, contact a staff member or supervisor. If you believe that Owensboro Health, Inc., has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability or sex, you can file a grievance with the Office of Risk Management: Office of Risk Management Owensboro Health 1201 Pleasant Valley Road Owensboro, KY 42303 Phone: 270-691-7887 TTY: 270-688-3719 Fax: 270-417-4809 Email: riskmanagement@owensborohealth.org You can file a grievance in person or by mail, fax or email. If you need help filing a grievance, a Patient Relations specialist is available to help you. You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/smartscreen/main.jsf , or by mail or phone at: U.S. Department of Health and Human Services 200 Independence Ave. SW Room 509F, HHH Building Washington, DC 20201 Phone: 800-368-1019 TDD: 800-537-7697 Complaint forms are available at: www.hhs.gov/ocr/office/file/index.html Public notice of nondiscrimination and accessibility Healthplexes poised for growth after successful first year state-of-the-art machines designed for comfort and accuracy. It is a huge advantage for patients to be able to access such high- quality services so quickly and easily. LIFT: What other services are available at the Healthplexes? GL: Every Healthplex offers convenient urgent care access with very minimal wait times. In many cases, patients can be seen immediately. We also offer orthopedics at all three locations, and family medicine is available in Powderly and Henderson. LIFT: What about specialty clinics? GL: We have adjusted the specialties that we offer to the communities where we practice. In fact, we asked each community to tell us what specialties they wanted to see, and we’ve responded with a pediatrics provider in Henderson and pain management practices in Henderson and Madisonville, with behavioral health as well. We are continuing to assess community needs. LIFT: What’s next for the Healthplexes? GL: We continue to recruit the very best healthcare providers we can find to grow our services. We will see more specialties offered in the near future. In the meantime, I give kudos to our team for an outstanding first year.