Owensboro Health | Lift | July 2020

OwensboroHealth.org  5 Public notice of nondiscrimination and accessibility Owensboro Health, Inc. complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex. Owensboro Health, Inc., does not exclude people or treat them differently because of race, color, national origin, age, disability or sex. Owensboro Health, Inc.: 1. Provides free aids and services to people with disabilities to communicate effectively with us, such as: » Qualified sign language interpreters » Written information in other formats, based on an individual’s needs 2. Provides free language services to people whose primary language is not English, such as: » Qualified interpreters » Information written in other languages If you need these services, contact a staff member or supervisor. If you believe that Owensboro Health, Inc. has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with the Office of Risk Management: Office of Risk Management Owensboro Health 1201 Pleasant Valley Rd. Owensboro, KY 42303 Phone: 270-691-7887 TTY: 270-688-3719 Fax: 270-417-4809 email riskmanagement@owensborohealth.org You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, a Patient Relations specialist is available to help you. You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/smartscreen/main.jsf , or by mail or phone at: U.S. Department of Health and Human Services 200 Independence Avenue, SW Room 509F, HHH Building Washington, D.C. 20201 Phone: 1-800-368-1019 TDD: 800-537-7697 Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html . English Translation/American Sign Language: Point to your language. An interpreter will be called. The interpreter is provided at no cost to you. Language Solutions: Over-the-Phone, Video Remote, and Onsite Interpreting/Bilingual and Interpreter Staff Testing and Training/Translation and Localization Stay connected to loved ones in the hospital In normal times, hospitals welcome visitors. Loved ones are powerful medicine for anyone who is ill or injured. But since COVID-19 is so highly contagious, visitors are limited. But this doesn’t mean you can’t stay connected. Here are ways to stay in touch and show how much you care: Reach out with a phone call or video chat. If you can’t be at your loved one’s side, these can help both of you still feel close. You might want to include other people who matter to your loved one in these talks too. Ask the hospital staff if they can help set up these phone and video visits. Owensboro Health has video phones available to make this even easier. Text notes of encouragement. Send your own thoughts or share a hopeful or inspirational quote. Every text lets your loved one know you are there for them. Lend a hand. Offer to help the person’s family while they’re in the hospital — for example, by picking up groceries or medicine. But don’t forget to practice physical distancing. Start a fundraiser. If medical bills are a stress for your loved one, consider organizing an online fundraiser. That financial relief can help give your loved one some very important peace of mind.